When I first opened this powerpoint slide, I realized that it was related to one of our module – Service Skills Methodologist (SSM). It teaches us table manners as well as the different settings of table, which was taught during SSM.
This topic is helpful because learning table manners and how to eat glamorously will create our first impression when we have lunch with important partners. Some of the table manners were taught by my grandmother, because elderly are very traditional people. Hence they tend to get very angry when we place our chopsticks vertically in the rice bowl. I was trained from young by my grandmother regarding table manners, hence this topic is easy for me to understand.

This topic is new and fresh to me and I have been looking forward to this chapter. It had an interest for this topic even before I have started on this module. Social etiquette truly reflects how well-mannered and refine a person is.
I always think that I can never be as refine and graceful as those rich families out there. Under my family tree, my fifth aunt comes from a rich family. One look at their faces and the way they speak, it is easy to tell that they come from a rich family and very well-mannered. Unlike us, who live in normal HDB flats, always talk and laugh loudly.
Therefore, I feel that manners are taught from young, and is easily influenced by the environment that we are brought up in. This is part of our learning journey from young.

Usually I see office politics in drama and not in the real world. Maybe because I am currently still studying, hence I can only experience internal politics between groups. However, no matter whether we are still studying or working, we can experience politics as long as there are personality clashes.
In my first year of study in Temasek Polytechnic, I have experienced politics in my group. This was due to some personality differences among our group mates.
I find this lesson useful, helpful and interesting because I am a person who does not like politics and will find way to try not to be involved in it. While going through the tutorial, I realized one part of the tutorial mentioning “Size up your boss” and “Getting the Boss on your side”. This is closely related to my primary school days when my friends dislike students who are “Teacher’s pet”.
However, after I have grown up, I realized that in the business world, everyone is trying their best to get their bosses to their side.
This topic definitely has increased my knowledge about the “real world” and in the future, I am able to protect myself, as well as my job, in an organization.

To be liked by everyone in the company is the only way to survive in a political company. Hence, the skills taught during lesson are ways to survive in an organization. This skill can help in my career because it also increases my knowledge of how to free myself from politics.

Many would think that as long as we provide what the customer wants, the customer would be happy. However, from my point of view as a customer, to make me delighted, I would want to remember that delightful experience forever and use it as an example in telling others how good that service staff is in delighting customers. I feel that only then, one is successful in delighting a customer.

Customers like me, tend to look for value-added service in all service providers that I come in contact with. I would want to receive such service that I do not feel any gap between myself and the staff. Maybe this is due to my outgoing personality and the way I work in the airport where I have to interact with passengers.

Delighting customers is part of service recovery. Only then, you can retain your loyal customers.

Customers are always there for you to serve them. In hospitality industry, customers can be from all over the world. We can get friendly customers from America or even get customers from Japan who has difficulty in communication. Making them feel satisfied and enhance their stay in Singapore starts from the experience that they have in Singapore.

Today is our official Student Lead Symposium, which is our so-called BESE presentation.

Everyone came prepared with their Powerpoint Slides and looking very professional after the first lesson on Professional Presence.
We even had name tags for the hosts of this event.

The refreshments were great and everyone was present for this Symposium.

It was a success and finally we had one presentation done!